Returns & Exchanges
We take pride in our customer service so if you're not happy, neither are we so we want you to be 10000% over-the-moon satisfied with your purchase from Gray & Bay Horse Co. Items in their original condition (unworn, unwashed, tags attached) can be returned or exchanged within 15 days of delivery.
Please note that you will be responsible for paying for your own shipping costs relating to returns/refunds & exchanges. These costs are non-refundable. In the case of an exchange, the shipping cost for the item being sent to you in exchange will still ship free.
If you would like to exchange your purchase, please email firstname.lastname@example.org with a brief description of the following
1. Order Number
2. Items to be exchanged
3. Reason for exchange
4. Confirm item is in original condition (unworn, unwashed, tags attached)
5. Preferred size/product
Once your email has been received and approved, please send the product back to the following address
Gray & Bay Horse Co.
5271 Elgin Street
Vancouver, BC V5W 3J9
When your return is received, your product in exchange will be shipped shortly.
If you would like to return your item(s) for a refund, please follow the same steps above. Your refund will be processed as soon as your item(s) have been received.
Gray & Bay Horse Co. is not responsible for any lost, delayed or damaged shipments.