Returns & Exchanges
GRAY & BAY HORSE CO.
We take pride in our products & customer service and want you to be 100% satisfied with your purchase from Gray & Bay Horse Co. Eligible items* in their original condition (unworn, unwashed, tags attached) can be returned within 14 days of delivery.
*Unless otherwise specified & noted with ALL SALES ARE FINAL/ FINAL SALE ie - Last Chance items, Black Friday Sale, Boxing Day, items on Sale, any promos, Giveaway wins/prizes, etc.
Please note that you will be responsible for paying for your own shipping costs relating to returns/refunds. These costs are non-refundable.
If you would like to return your purchase, please email firstname.lastname@example.org with a brief description of the following
1. Order Number
2. Items to be returned
3. Reason for return
4. Confirm item is in original condition (unworn, unwashed, tags attached)
Once your email has been received and approved, please send the product back to the following address
Gray & Bay Horse Co.
5271 Elgin Street
Vancouver, BC V5W 3J9
*we strongly advise shipping with a tracking number so you can check the status of your return. Gray & Bay Horse Co. is not responsible for any lost, delayed, incorrectly input shipping addresses, nor damaged shipments.
Please note we do not do exchanges. Should your items qualify for a return (please refer to above*), you can return your item(s) which will then be refunded (we do not refund shipping costs) and you can then process another order.
Gray & Bay Horse Co. is not responsible for any lost, delayed, incorrectly input shipping addresses, nor damaged shipments.
ALL 'LAST CHANCE' SALE ITEMS & ITEMS ON SALE DURING BLACK FRIDAY, BOXING DAY OR ANY OTHER PROMOS/SALES EVENTS ARE FINAL SALE. NO REFUNDS NO RETURNS ON ANY SALE ITEMS NOR ITEMS ORDERED DURING SALES. ALL ITEMS ORDERD VIA CONTEST GIVEAWAY WIN CODES (INSTAGRAM, FACEBOOK, ANY ONLINE OR NON-SOCIAL MEDIA/NON-ONLINE RELATED GIVEAWAYS) ARE ALSO FINAL SALE