Returns & Exchanges


GRAY & BAY HORSE CO.

Returns & Exchanges
We take pride in our products & customer service and want you to be 100% satisfied with your purchase from Gray & Bay Horse Co. Items in their original condition (unworn, unwashed, tags attached) can be returned or exchanged within 15 days of delivery.  
Please note that you will be responsible for paying for your own shipping costs relating to returns/refunds & exchanges. These costs are non-refundable.  
Exchanges
If you would like to exchange your purchase, please email hello@gbhorseco.com with a brief description of the following
1. Order Number
2. Items to be exchanged
3. Reason for exchange
4. Confirm item is in original condition (unworn, unwashed, tags attached)
5. Preferred size/product
Once your email has been received and approved, please send the product back to the following address
Gray & Bay Horse Co.
5271 Elgin Street
Vancouver, BC  V5W 3J9
Canada
When your return is received, your product in exchange will be shipped shortly.
Returns
If you would like to return your item(s) for a refund, please follow the same steps above. Your refund will be processed as soon as your item(s) have been received. 
Gray & Bay Horse Co. is not responsible for any lost, delayed or damaged shipments.
ALL 'LAST CHANCE' SALE ITEMS ARE FINAL SALE